Pakka Parcel ("Pakka Parcel", "we", "us") operates a multi-courier shipping platform for e-commerce merchants, including an app for Shopify stores and this website at pakkaparcel.in. This policy explains what information we collect, why we collect it, who we share it with, and the choices you have.
This policy applies to (a) merchants who install or use the Pakka Parcel app, (b) end customers of those merchants whose shipping details pass through the platform to create deliveries, and (c) visitors to this website.
1. Information we collect
From merchants (store owners):
- Account & store details — store domain, store name, email address, and access tokens issued during app installation (e.g. Shopify OAuth).
- Configuration data — the courier accounts you connect, shipping rules, pickup addresses, and notification preferences you set.
- Waitlist & contact details — the email address you submit on this website or send to us directly.
From your store, to provide the service:
- Order data — order IDs, line items relevant to shipping, weight/dimensions, delivery status, and the shipping address.
- Customer shipping details — recipient name, address, phone number and email needed to create a shipment, book a courier, and deliver the parcel. We act as a processor of this data on the merchant's behalf.
- Fulfilment & tracking data — shipment IDs, AWB numbers, courier status updates, COD collection status, and NDR/failed-delivery events.
Collected automatically:
- Technical logs — IP address, browser/device type, pages visited, and API request logs used for security, debugging and abuse prevention.
2. How we use information
- To fetch rates, create shipments, generate labels, request pickups, and track deliveries with courier partners.
- To route each order to an appropriate courier based on your rules and courier capabilities (coverage, COD, weight limits).
- To send tracking and delivery notifications to you and, where you enable it, to your customers.
- To manage failed-delivery (NDR) cases and returns.
- To operate, secure, debug and improve the platform — including fraud and abuse prevention.
- To contact you about the waitlist, onboarding, support, and product updates. We do not send marketing email without consent, and every such email includes an unsubscribe option.
We do not sell personal information to anyone, and we do not use your customers' data for advertising.
3. Who we share information with
- Courier partners — recipient name, address, phone, parcel details and instructions are shared with the courier that will perform the delivery (for example Porter, Delhivery, Shiprocket, Velocity or Borzo). This sharing is necessary to provide the service.
- Commerce platforms — order and fulfilment data is exchanged with the platform you installed the app on (e.g. Shopify) via its API, under that platform's terms.
- Infrastructure providers — hosting, database, email and error-monitoring providers who process data under contract and only on our instructions.
- Legal & safety — where required by law, regulation, or to protect the rights, property or safety of our users or others.
- Business transfers — if Pakka Parcel is involved in a merger, acquisition or sale of assets, information may be transferred as part of that transaction, subject to this policy.
4. Data retention & deletion
- We keep merchant and shipment data for as long as your account is active, and afterwards only as needed for legal, accounting, dispute and fraud-prevention purposes.
- When you uninstall the app, we stop receiving new data and delete or anonymise your store's data within a reasonable period, subject to legal retention requirements.
- Shopify data rights — we honour Shopify's mandatory compliance webhooks (customers/data_request, customers/redact, shop/redact), so deletion and access requests initiated through Shopify are actioned automatically.
- Waitlist emails are kept until the launch communication completes or you ask us to remove you.
5. Security
We use industry-standard measures including encryption in transit (TLS), access controls that limit staff access to personal data, and scoped API credentials. No method of transmission or storage is completely secure; if we become aware of a breach affecting your data, we will notify you and the relevant authorities as required by law.
6. Cookies & tracking
This website does not use advertising or third-party tracking cookies. The merchant app uses cookies and similar technologies only where required for authentication and session management inside your store admin.
7. Where data is processed
Pakka Parcel is operated from India and data is primarily processed in India. Courier partners and commerce platforms may process data in other jurisdictions under their own policies and applicable safeguards.
8. Your rights
Depending on your jurisdiction you may have the right to access, correct, delete or port your personal data, or to object to or restrict its processing.
- Merchants — email us at support@pakkaparcel.in, or use Shopify's privacy tools; deletion requests also flow to us automatically through Shopify's compliance webhooks.
- End customers — please contact the merchant you purchased from first, as they control your order data. We will assist the merchant in fulfilling your request.
- Website visitors / waitlist — email us and we will remove your details.
If you are in India and have a grievance about how your personal data is handled, you can write to our grievance contact at support@pakkaparcel.in under the Digital Personal Data Protection Act, 2023.
9. Children
Pakka Parcel is a business tool and is not directed at children. We do not knowingly collect personal information from children.
10. Changes to this policy
We may update this policy from time to time. The "last updated" date above reflects the current version, and material changes will be communicated to merchants before they take effect.
11. Contact
Questions about this policy or your data? Write to support@pakkaparcel.in.